PRIVACY POLICY
Our Privacy Promise to You
At Cleanserr, we believe your trust is built on a foundation of genuine privacy. This isn't just a legal requirement for us—it's a map of how we handle what you entrust to us. We are committed to being transparent about the journey your information takes, from the moment you share it with us to how it helps us create a safer, more personalized experience. We abide by the principles of legality, legitimacy, and transparency, processing only the least data necessary for a clearly defined purpose, and we employ technical and administrative measures to protect its security.
When You Share Information With Us
Your journey with Cleanserr begins the moment you interact with our site or services. The information that can identify you, either directly or indirectly, is what we consider personal data. This does not include data that has been irreversibly anonymized or aggregated so that it can no longer be connected back to you.
When you decide to make a purchase, the details you provide to complete that transaction become part of our secure environment. This naturally includes your payment data, such as your credit or debit card number and other card information, along with other account and authentication information, and your billing, shipping, and contact details. Similarly, when you create an account, reach out to us, participate in a survey, or use our online help tools, the information you share helps us serve you better.
Simply visiting our websites also tells a story that helps us improve. Your device shares certain technical details that allow us to optimize your experience. This may include the type of device you use, its unique identifier, the IP address of your device, your operating system, the type of Internet browser you use, usage information, diagnostic information, and location information from the computers, phones, or other devices you use to access our services. Where available, our services may use GPS, your IP address, and other technologies to determine a device's approximate location to allow us to improve our products and services.
How Your Data Moves Through Our Systems
The information you entrust to us is put to work for clear, beneficial purposes. Primarily, it powers the core of our business: providing, improving, and developing our products, services, and advertising. This involves activities like data analysis, research, and audits, all grounded in our legitimate interest in offering you a seamless experience and ensuring business continuity. If you participate in a contest or promotion, the data you provide helps us administer those programs, and we encourage you to read any specific rules that may apply.
A critical part of our operation is promoting safety and security for everyone. We use personal data to help verify accounts and user activity, which includes monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. This processing is based on our legitimate interest in helping ensure the safety of our products and services.
Communication is another key part of the data journey. With your prior express consent, we may send you marketing communications about our own products and services, keep you updated on your account or transactions, and inform you about our policies. We also use your data to process and respond to your requests when you contact us. With your prior express consent, we may share your personal data with third-party partners who may send you marketing communications about their products and services, and we may personalize your experience on our services and on third-party websites and applications to measure the effectiveness of our promotional campaigns.
To make all this possible, we sometimes work with strategic partners. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.
We also use technologies like cookies—small pieces of text stored on your browser—and similar technologies to store identifiers and other information on your devices. These tools help us provide, protect, and improve our services by personalizing content, offering and measuring advertisements, understanding user behavior, and creating a safer experience. The specific cookies used may vary depending on the services you use.
In certain situations, your data may need to travel further. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. We may also share data with all our affiliated companies. Furthermore, we may disclose personal data if we determine in good faith that it is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users. It may also be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities—for us to disclose personal data for purposes of national security, law enforcement, or other issues of public importance.
For those residing within the European Economic Area (EEA), our processing of your personal data is legitimized under specific legal bases. Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR").
Your Control Over Your Data Journey
You are in the driver's seat. We take reasonable steps to ensure your personal data is accurate, complete, and up to date, and you have a comprehensive set of tools to manage it. To protect your privacy and security, we may request data from you to confirm your identity and right to access this information before we can act on your request. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain.
When you contact us to exercise your rights, you can:
- Request to access, correct, or delete the personal data that we collect.
- Restrict or object, at any time, to the further processing of your personal data.
- Receive your personal data in a structured and standard format.
- Lodge a complaint with the competent data protection authority regarding the processing of your personal data.
We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.
Your consent is always yours to manage. For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out.
Keeping Your Information Safe
We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
Our website may contain links to third-party websites, products, and services. When you follow those links, you are leaving our care, and we do not assume any obligation or responsibility for the privacy practices of those third parties. This Privacy Statement applies solely to data collected by us through our products and services, and we encourage you to read the privacy policies of any third party before using their services.
When Things Change
The digital landscape evolves, and so may this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements. Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.
Your privacy experience is a conversation, not a monologue. If you have any questions about this statement or its implementation, or if you wish to exercise your rights, you are always in control. Reach out to us at [email protected] and we will be happy to help.
